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Support and Warranty

This section describes the support structure, warranty coverage, and responsibility boundaries associated with JTA-01. These terms are designed to set clear expectations for users, integrators, and operators.

Technical Support​

Technical support for JTA-01 is provided to assist with:

  • Initial setup and configuration
  • Firmware installation and updates
  • Hardware integration questions
  • Basic troubleshooting guidance

Support is intended to help users operate JTA-01 as designed, within documented specifications.

ℹ️ Note Technical support does not include custom firmware development, vehicle tuning, or mission-specific engineering.

Support Channels​

Support may be provided through one or more of the following channels:

  • Official documentation and user guides
  • Knowledge base or FAQ resources
  • Email-based technical support
  • Issue tracking for confirmed defects

Users are encouraged to consult documentation and logs before requesting support, as this accelerates issue resolution.

Information Required for Support Requests​

When contacting support, provide the following information:

  • JTA-01 firmware version
  • Vehicle type and configuration
  • Description of the issue
  • Relevant system messages or logs
  • Steps already taken to troubleshoot

⚠️ Important: Incomplete information may delay support response.

Warranty Coverage​

JTA-01 is covered by a limited hardware warranty against manufacturing defects.

Typical warranty coverage includes:

  • Defects in materials
  • Defects in workmanship

Warranty coverage begins from the date of delivery.

Warranty Exclusions​

The warranty does not cover damage resulting from:

  • Incorrect wiring or power application
  • Reverse polarity or over-voltage
  • Mechanical damage or impact
  • Water or environmental exposure beyond specifications
  • Improper installation or vibration isolation
  • Firmware or configuration misuse

🛑 Warning: Damage caused by crashes or operator error is not covered under warranty.

Return and Replacement Process​

If a hardware defect is suspected:

  1. Contact support with required information
  2. Follow provided diagnostic steps
  3. Obtain authorization before returning hardware

Returned units may be inspected to confirm warranty eligibility before replacement or repair.

Liability and Use Disclaimer​

JTA-01 is a component intended to be integrated into a larger unmanned system.

  • Safe operation depends on correct system design, integration, and configuration
  • The integrator and operator are responsible for compliance with local laws and regulations
  • No responsibility is assumed for indirect or consequential damages arising from use

End-of-Life and Product Updates​

Product revisions and updates may occur over time.

  • Functionally compatible updates may be released
  • Documentation will be updated accordingly
  • End-of-life notices will be provided where applicable

Users are encouraged to stay informed of updates affecting their deployment.

Final Notes​

JTA-01 is designed as a professional-grade flight control unit following Pixhawk FMU v6x RT standards. Reliable operation depends on careful integration, thorough testing, and disciplined operational practices.

This concludes the JTA-01 Getting Started Documentation.